Shipping & Returns
Returns & Refunds
Goldendoodlesisters LLC — Return & Refund Policy
At Goldendoodlesisters LLC, we take pride in sharing the adventures of Lacey Jo and Savannah with children and families. We carefully prepare our books for shipment and want every customer to receive their order in excellent condition.
All Sales Final
All sales of hardcover and paperback books are final, except when a book arrives damaged, is defective, or an incorrect item is shipped, or when a refund or return is otherwise required by applicable law.
We do not accept returns or exchanges for changes of mind.
Damaged, Defective, or Incorrect Books
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery whenever possible.
Include your order number, a description of the problem, and photographs of the book and packaging if available.
Goldendoodlesisters LLC will review your request and provide an appropriate replacement or refund at no additional cost to you.
If a return is necessary because of our error or a defective product, we will provide return instructions and cover reasonable return shipping costs.
Refund Processing
Approved refunds will be issued to the original payment method.
Refunds may take up to 10 business days to appear after processing, depending on your financial institution.
Third-Party Purchases
This policy applies to books purchased directly through www.goldendoodlesisters.com.
Purchases made through Amazon, bookstores, IngramSpark retail partners, or other third-party sellers are subject to the applicable seller's return policies.
Customer Support
For assistance with an order, please reply to your order confirmation email or use the contact information provided on our website.
Goldendoodlesisters LLC
Shipping & Delivery
Shipping Rates
Goldendoodlesisters LLC offers a flat shipping rate of $3.99 per order for eligible book purchases made directly through Goldendoodlesisters.com.
The $3.99 shipping charge applies to the entire order, regardless of the number of books purchased. There is no additional shipping charge for each additional book in the same order.
Order Processing
Orders placed through Goldendoodlesisters.com are typically processed and prepared for shipment within 2–3 business days, excluding weekends and holidays.
Processing time refers to the time required to prepare and package your order before it is transferred to the shipping carrier. Delivery time begins after the carrier receives the package.
During holidays or periods of unusually high order volume, processing may take longer.
Shipping Destinations
Goldendoodlesisters LLC currently ships book orders to addresses within all 50 United States, including Alaska and Hawaii.
International shipping is not currently available through our online bookstore.
Estimated Delivery Times
Delivery times vary depending on the shipping destination, carrier, and shipping conditions.
Please allow 2–3 business days for order processing before shipment. Actual transit times begin once the shipping carrier receives your package.
Delivery dates are estimates and are not guaranteed.